Cancellation and Refund Policy

Last updated: [06/10/2025]

Thank you for shopping with [GIFT GULLY]. We value your trust and aim to provide a smooth and transparent shopping experience. Please read our Cancellation and Refund Policy carefully before making a purchase.

Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order or before the order has been shipped — whichever is earlier.
  • Once your order has been shipped, it cannot be cancelled.
  • To request a cancellation, please contact us immediately at [giftgullyy@gmail.com] or through our contact form with your order details.

Returns and Refunds

We accept return requests only for defective, damaged, or incorrect items delivered to you.

To be eligible for a return:

  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • You must raise a return request within [7/10] days of receiving the order by contacting us at [giftgullyy@gmail.com].

Once your return is approved:

  • We’ll arrange for a pickup (if applicable) or provide the address for return shipping.
  • After we receive and inspect the product, we’ll notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days to your original payment method.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Products purchased on sale or clearance
  • Personalized or custom-made items
  • Items damaged due to customer mishandling or improper use

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your bank or payment provider—it may take some time before your refund is officially posted.
  3. If you’ve done all this and still haven’t received your refund, please reach out to us at [giftgullyy@gmail.com].

Exchange Policy

We currently do not offer exchanges. If you wish to replace an item, please initiate a return (if eligible) and place a new order.

Contact Us

For any questions or assistance regarding cancellations, returns, or refunds, please contact us at:
📧 [giftgullyy@gmail.com]

We reserve the right to update or modify this policy at any time. Changes will be reflected on this page with a revised “Last Updated” date.

Thank you for choosing [Gift Gully]!